Submit a request
Help Center › Most common questions › Most common questions

How to Check If Your Athlete Already Has an Account

Check for an existing account and 6-8 ID before you create a new one, so stats don't split across two profiles.

Two accounts for the same athlete is the most common reason stats go missing. Check first.

  1. Ask everyone in the family. A parent, an older athlete or another family member may have made the account. Look in every family email for a 6-8 activation email.
  2. On the 6-8 Mobile App login screen, tap Forgot Password and enter each family email. If an account uses that email, you get a reset email. No email after a few minutes? Check your spam or junk folder, and check the address for typos. A missing email doesn't prove there is no account.
  3. Ask your coach or club whether they tagged your athlete. Coaches search athletes by name or 6-8 ID on the 6-8 Game Desk.
  4. Still not sure? Submit a request with the athlete's full name, date of birth and club. The 6-8 Team finds the account from the name and birth date; the club helps when two athletes share a name. To keep accounts private, the 6-8 Team confirms whether the account exists by emailing the address on file, and doesn't share details with whoever asked.

The app checks too. The 6-8 Mobile App does not create a second Athlete Profile with the same name and birthdate as an athlete already in 6-8. It shows Athlete already exists. If it is your athlete, tap Link to my account: the existing profile and its game data come to your account, marked Pending verification until 6-8 confirms the link. If another account manages the athlete, that account is asked to share the profile with you. For anything else, tap Email sara@6-8sports.com.

Found two accounts for the same athlete? Don't delete the extra account. Submit a request with both 6-8 IDs. The 6-8 Team merges them with a staff tool that moves everything to the profile you keep, and the merge can be undone.

6-8 Tip: One family, one user account, with a separate athlete profile for each athlete.

Related articles

Was this article helpful?
Still need help? Submit a request and the 6-8 Team will get back to you. Scoring a live game? Choose Game-day urgent in the form. Submit a request